Took too long to sort out the account setup
The initial sales experience was really frustrating because it took far longer than I expected to get my account fully set up. There was little guidance on what steps were next, which just left me waiting without knowing what to do. I don’t think the delays were fully explained or handled well, which made me reconsider my commitment. When things didn't work as they should, telling support felt like a chore rather than helpful communication. On the plus side, once everything was finally set up, the software itself seemed okay to use though I didn’t get very far due to the slow start. Essentially, the delay was the main issue here and it soured my overall impression. Speeding up the onboarding could make a big difference because the product’s actual features have potential if you can actually get to use them.