Took too long to respond to issues
I ran into a number of problems with support, and honestly, the thing that stood out the most was how long it took for them to get back to me. On the plus side, the telephonic support was polite when I finally did get through, and they managed to help fix the calling dialer issue. But the wait for any response was frustrating, especially when I was navigating automatic updates and trying to keep my database organized. The training material was fine for setup, but when things went wrong in live use, having quick help felt important. The invoice and payment process worked smoothly, no issues there, so I can’t fault those. Still, the delays in support made the whole experience less positive. I understand glitches happen, but waiting hours or sometimes a day for a resolution wasn’t ideal in a remote workflow setting. If the priority assistance was faster, I think I’d be recommending much more confidently. Right now, the slow handling time is a real drawback I can’t overlook.