Took too long to resolve access issues
I encountered multiple access problems with the software which severely delayed my workflow. Initially, logging in was straightforward but soon after, I found certain features unavailable without clear explanations. Attempts to troubleshoot on my own were complicated by vague error messages and inconsistent labels. When I reached out for support, the telephonic assistance was polite but took a long time to provide solutions. It was clear they cared, but the delays caused frustration. The automatic updates sometimes broke compatibility with certain tools I used, adding to the inconvenience. At least the sign-up and payment process went smoothly without errors, so that was one positive. Overall, the software's support system needs to be faster and clearer, especially when things go wrong. For someone relying on steady access, this delay might be critical, although the core functions worked fine once issues were sorted out.