Took too long to reach a confident decision
My experience with the sales and pre-purchase stages was lengthy and involved many steps before I felt sure about buying into the service. The initial outreach felt slow, and I had to wait quite a bit before receiving detailed product information that I really needed. Throughout the process, there were moments where information was repeated in slightly different formats, which was confusing rather than helpful. The onboarding demo seemed promising, but I was not sure if all my questions were fully addressed — sometimes the answers felt vague or generic rather than specific to my needs. I spent a lot of time trying to understand how the calling tools and the database would adapt to my work style, and I needed to get clarity on invoice and payment scheduling. Although the telephonic support was polite, I found the wait times frustrating, and in some conversations, the explanations lacked depth. By the end, I was still cautious about committing fully and felt that the process might have been shortened and more focused to build confidence earlier. Despite these concerns, I can say that the information provided was mostly sufficient; it just took much longer than I expected to feel comfortable moving forward.