Took too long to make sense of your labels
I spent a lot more time than I expected just trying to understand the sales and pre-purchase materials. The wording used on your website and in the invoices was confusing and not always consistent. For example, some features had labels that sounded very similar but performed different functions, which made it difficult to decide what package suited my needs best. The sign-up process itself didn't feel very transparent about what I was actually committing to, and the terms were scattered in places that weren’t easy to find. I appreciate that support offered explanations, but it still felt slow and indirect. Overall, the process took too long and required excessive back-and-forth just to clarify what I thought should have been clear upfront. For a service focused on improving workflow efficiency, this part really undermined my confidence initially. You could make it much easier by simplifying your language and labels throughout the sales and sign-up journey.