took too long to hear back after initial query
I reached out initially with questions about the software and what the training involved, hoping to get a quick overview before signing up. Unfortunately, it took several days to receive any meaningful response. When I finally got someone on the phone, the answers were straightforward but lacked the detail I was looking for to fully assess the product. The sign-up process itself was smooth once started, and invoicing has been handled without issue so far. However, the support responsiveness on the sales side left me questioning whether they prioritize potential customers effectively. The calling tools and database features sound promising but without timely communication during the pre-purchase phase, it’s hard to feel truly confident. After that initial delay, telephonic support during use has been acceptable, though nothing particularly impressive. Overall, the slow response time during inquiry was disappointing and made me consider other options before finally moving ahead with this software.