Took too long to get useful support when I needed it
I was expecting support and communication to be faster and more aligned with my issues when I signed up. However, the telephonic support took much longer than expected to respond, especially during my first attempts to resolve a billing and access problem. I made multiple calls and waited over a considerable time before getting meaningful assistance. The explanations given were often generic and did not directly address my concerns or the specific software interface questions I had. The automated updates did not clearly communicate changes, which added to my confusion. Overall, the delay in support was the most frustrating aspect and did not match what I thought I would experience before purchasing. I hope they improve this aspect so others don’t face similar waiting times.