Took too long to get things started
I wasn’t really expecting the setup process to be as drawn-out as it was. When I first reached out to evaluate the software and training for remote workflows, the pre-purchase communications and sales processes felt slow and somewhat uncoordinated. I had questions about how the calling tools integrate with the database and the automatic update features, and it honestly took more time than I thought it should to get any clear answers. The invoicing and payment steps also delayed finalizing because the options were a bit confusing at first glance, which meant a few emails back and forth before I could proceed. The software itself is fine once it's up and running, so I suppose the value is there, but getting to that point took longer than I was prepared for. I did appreciate the telephonic support when I finally started the trial, though it was a bit frustrating to wait and get walked through basics I thought were standard. Overall, I wish the onboarding and sales engagement had been faster and smoother, especially because I was eager to dive into the training and actual use. It’s ok, but not what I expected right away.