Took too long to get things moving despite some helpful aspects
Getting started with WFHI was slower than what I would have expected. While there was some clear guidance through the pre-purchase and sales conversations, putting it all together took more time than I’d hoped. The sign-up process dragged on with enough steps that made me weary, especially balancing between setting up the dialer, configuring the database, and completing invoicing. The training sessions promised a smoother path ahead, though they added extra time before you could fully access the software. I won’t complain about the telephonic support since whenever I called, the help was timely and polite. That counts as a decent plus. However, the automatic updates, instead of helping, interrupted the initial workflow now and then. Eventually, I was able to start using the calling tools properly, but it felt like a long haul to get to that point. I just wish onboarding and payment procedures could have been more streamlined to reduce the feeling of going in circles before things truly kicked off.