I waited several days before getting any reply from the support team regarding issues with the diale

I waited several days before getting any reply from the support team regarding issues with the diale

I waited several days before getting any reply from the support team regarding issues with the dialer feature. After experiencing connection problems during calls, I tried contacting them multiple times by phone and email. However, the response was not prompt. Eventually, I did receive an answer that provided some basic troubleshooting steps, which seemed to help a little. The follow-up communication was sparse, leaving me uncertain if the problem was fully addressed. The onboarding training materials were available but didn't cover the issue in depth. Automatic updates happened during this time, but they did not resolve the core problem I raised. Although invoicing and the payment process itself were handled without any complications, the delay in support significantly impacted my workflow. The database feature integrated satisfactorily into my setup, and overall the software worked as intended aside from the dialer. I cannot deny that in the few circumstances when I did connect with the team, they answered my questions. Still, the initial wait time to engage support was too long. The sign-up process was clear, and updates came through regularly, but I would not rely on the communication speed if urgent issues arise.