Took too long to get support and mostly had to figure out myself
I have to say, WFHI’s telephonic support left a lot to be desired. At first, I thought I’d get quick, straightforward help whenever I ran into issues, but instead, it took way too long to get clear answers. The sign-up process seemed standard enough, and the invoicing went through fine, but when I started trying to use the dialer and calling tools, that’s when things got frustrating. The training materials didn’t explain some key features well, and when I called support, I was often told to check the guides again or wait for callbacks that never really came promptly. This meant that for many issues, I ended up troubleshooting on my own, which slowed my workflow. The database feature also wasn’t as intuitive as I expected, and I needed help linking it properly. Automatic updates sometimes broke functions instead of fixing them, and I had to navigate those problems without much direct help. Overall, I spent far too much time figuring out how this software was supposed to work instead of actually using it effectively. It felt like I was learning the hard way with minimal assistance. If support was quicker and more proactive, the whole experience would have been smoother and less stressful.