My experience with the sign-up and initial setup process was disappointing mostly because it took un

My experience with the sign-up and initial setup process was disappointing mostly because it took un

My experience with the sign-up and initial setup process was disappointing mostly because it took unnecessarily long to get anything going. From signing up to invoicing to configuring any part of the software, everything had delays. The training promised during onboarding was not available immediately and waiting for telephonic support to answer my questions felt tedious with long hold times. The calling tools and dialer functions, which I wanted to use straight away, also seemed complicated without any quick tips or simple guides. Automatic updates added to confusion by changing interface elements midweek without clear notices beforehand. The database feature felt clunky initially, and making sense of the labels used didn’t help. I admit the billing and payment interface was at least straightforward which made that part easier than others. However, the overall wait and multiple steps before anything felt usable were a major issue. I expected a smoother and faster activation of their remote workflow software after paying for the service, but instead, it felt like everything dragged out longer than needed. I wouldn’t say the support was unhelpful but it did little to speed things up. My verdict: the process to get started was slower than I could accept.