Took too long to get going due to unclear training approach
My experience with the training and onboarding was pretty slow. The materials provided were basic, and it took several attempts to understand how to use the main software features. The dialer and database functionalities needed for daily workflows weren’t intuitive, making initial use very time-consuming. Automatic updates seemed to happen without much notification, which caused some confusion about what had changed or improved. Despite several calls to telephonic support, answers often felt vague and did not significantly speed up my onboarding. Sign-up and payment processes worked as expected, but nothing about the start was straightforward. It took a lot longer than I thought to reach a point where the software was usable for my needs. The whole early experience felt like trial and error more than structured onboarding, which was frustrating. I expected a more guided introduction, instead got a slow, piecemeal learning curve, which made it harder to integrate the software into my routine.