Took too long to get confidence in the sales process
It took quite some time for me to feel confident about the sales and pre-purchase procedure while using this software service. The sign-up and payment process was slower than I had expected, and that left me unsure at first. Additionally, although the training and database features were presented well, I still had questions that weren’t fully answered early on. The dialer and calling tools performed decently, but because of the drawn-out start, I found myself doubting whether it was the right choice. The help and support were okay, but it didn’t change the fact that the whole process felt a little slow in making me comfortable. Overall, even though some parts worked fine, the time it took made me less excited. I wanted to get stuck in quickly but ended up waiting longer than I wanted before feeling ready to use the system properly.