Took too long to get clear support
I contacted support a few times expecting a straightforward explanation of how to use the calling tools properly. Unfortunately, it took much longer than it should have to get clear instructions. The responses I got were often vague or incomplete, and sometimes I had to call multiple times to clarify the same point. That made working with the software frustrating because I wasn’t sure if I was doing things the right way. A small plus was that the billing and invoicing communication seemed more straightforward than support, which at least prevented one more layer of confusion. Even so, the amount of time waiting and the lack of precise help made me rate this experience poorly. I was hoping for brief, clear answers to move on quickly, but instead, I spent hours trying to understand the basics. I think the support team could improve their clarity and response times to avoid making users feel lost during crucial moments of the workflow.