Took too long to get clear answers from support
The telephonic support was something I often depended on during the week, but the clarity of explanations sometimes left me frustrated. It would take multiple calls to get straightforward responses, and some times the support team’s guidance felt somewhat indirect or vague on technical questions about the dialer or database syncing. It definitely took more time than expected to resolve simpler issues, with wait times before connection contributing further delay. On the positive side, once information was provided, the updates to the software were automatic and smooth. Support did follow up promptly after the calls, which I appreciated, and the priority assistance option did shorten some waiting periods when I requested it. Still, the entire communication cycle felt lengthier than what I anticipated for such requests, causing some downtime in my workflow. Hence, my review reflects a mixed experience regarding how clearly things were explained and the total time consumed.