Took too long to get clear answers
Overall, the support and communication were more complicated than I expected. Initially, I thought the process would be straightforward and quick, but understanding how the software and its features fit together took longer than I anticipated. The explanations given by support were sometimes unclear or too technical, which added confusion. It often felt like I was piecing things together myself rather than being guided clearly through the steps. On the positive side, the telephonic support was patient and eventually did clarify the basic functions, but the back-and-forth delayed resolution. The invoicing and payment communication were accurate, which was helpful, but getting explanations about the calling tools and database setup took several calls. Because of these delays, I cannot say the communication process was efficient. It could improve by giving clearer, simpler explanations upfront. As a result, I am rating the communication 2 stars mainly because the time it took was frustrating and could easily have been shortened with better initial clarity.