Took too long to get billing support response
I expected the billing and payments support from WFHI to be much faster and more straightforward than it turned out to be. When I faced questions about invoice details, I anticipated quick clarity like in other software services I have used, but the response times were slower than expected. This delay made it difficult to quickly verify my payments or understand any discrepancies. The invoicing labels and wording sometimes felt technical and not very user-friendly, making the interaction with support more complicated. On the positive side, when I finally did get in touch with support over the phone, the person was polite and tried to help as best as they could. Still, overall, this waiting period and some of the confusing invoice language left me frustrated because the entire purpose was to have an easy remote workflow experience. The sign-up and initial payment process were smoother, but ongoing billing questions suffered from this slow support. I was really hoping for faster resolution considering the importance of billing when using such software.