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WFHI review

Took too long to get any support

1 out of 51 of 5Verified customerSupport and communication

Took too long to get any support

I expected a more reliable support experience from WorkFromHomeIndia, especially after seeing the sales pitch which suggested priority assistance. Initially, I went through the onboarding phase confident I'd have constant help, but day after day the communication lagged badly. For routine issues with the dialer and database feature, I found myself stuck and had to wait hours for any meaningful response. This frustrating delay was not what I assumed payment was for, expecting quicker resolution. Other software I've used includes live chat or at least email responses within the day, but here it felt like trials and errors without backup. Automatic updates sometimes created new glitches rather than fixing old ones, but there was no immediate support available. While the sign-up and invoicing went through fine, that was the only smooth part. I expected a dedicated telephonic support team to handle ongoing questions swiftly, yet I ended up feeling pretty ignored. After this experience, I’m very doubtful about continuing with WFHI since it didn’t work out as promised across normal everyday use.

Gauri SardesaiMeghalaya, IndiaExperience: Published:
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