Took too long to get any real help
I found the support experience frustrating because it took far too long to get any meaningful help. Whenever I faced issues or needed clarification about the software or billing, I had to wait on hold for an extended period before speaking to someone. Even when I finally connected with support, the responses sometimes seemed generic and not tailored to my specific situation. Given that the software can be complex, clear and timely communication is important, but here it felt slow and uncoordinated. I am skeptical about calling them again because the wait times and the experience overall left me disappointed. On the positive side, the automated updates functioned without problems, but that’s really the only aspect I can appreciate from the support standpoint.