Took too long to fix problems during onboarding
I spent a lot of time trying to get the software working correctly but kept running into issues that delayed my progress. The training seemed designed to cover basics, but when something went wrong during setup, the help I got wasn’t as fast or effective as I hoped. Calls to support sometimes took longer than expected, and some problems needed to be re-explained multiple times before a half-solution was offered. I ended up wasting quite a few hours waiting for responses or trying to work around errors in the dialer or database features. The invoicing and payment steps were clearer but that didn’t offset the technical frustration. While the automatic updates were good, they didn’t compensate for the shaky onboarding experience. I probably should have seen sooner that the pace of solving issues wasn’t matching my needs. It’s disappointing because I had hoped to get up to speed more quickly but instead this took longer than I think it should.