Took too long to fix issues that popped up
I encountered some problems early in the sales and pre-purchase phase with the sign-up and invoicing system which caused delays. The process to correct the errors was slow, and I had to wait several days before any resolution was reached. The automatic updates, while intended to streamline the process, sometimes seemed to introduce new glitches instead of fixing existing ones. The training materials were adequate but did not cover these unforeseen issues, so I had to reach out to telephonic support. Unfortunately, the response was not quick and required multiple follow-ups before I could get some clear guidance. The database integration and calling tools themselves worked well once set up, but the slow handling of faults during the onboarding phase was frustrating. Even the payment process was slowed down by these hurdles. While the software has potential and was mostly stable after these issues were resolved, the extended time taken to handle problems left me with an impression that the pre-purchase support could have been much more efficient and responsive to urgent concerns like mine.