Took too long to fix issues, support lagged badly
Overall, I found the support system to be quite slow when I encountered issues with the database syncing and some dialer failures. The conclusion is that the handling of problems took far longer than I expected, which was frustrating given the importance of continuous remote workflow operation. Although the telephonic support was polite, they often transferred my calls multiple times and I had to explain the problem repeatedly, which was inefficient. There was one occasion when an automatic software update caused unintended disruptions to the calling tools, which the support team acknowledged immediately but it still took several days to receive the patch that resolved the issue. I will give credit for their honesty and the thoroughness once they understood the problem; however, the delay in response and resolution significantly impacted my experience. The sign-up and invoicing process went smoothly, so no issues there thankfully. Still, when something goes wrong, the value of prompt and effective communication is crucial and that was lacking. Therefore, while the software features themselves seem good, I was disappointed by the lag in support and how long resolving critical problems took.