took too long to find the right training resources
I spent quite a bit of time just trying to locate the training materials that would help me get started with the software. The onboarding flow isn't very intuitive if you are expecting step-by-step guides readily available from the first login. It required quite a bit of clicking around and looking through various sections to find exactly what I needed, which was frustrating given the limited time I had. The telephonic support did offer some assistance but they couldn't always point me directly to relevant training content and sometimes I had to wait on hold. Once I finally got the training, the content was okay but basic, and it didn't cover some nuances I was hoping for. The database feature did integrate well once set up, so I appreciate that part. Updates to the training materials were made but tracking those updates was harder since the email notifications weren't always clear about relevance. Also, the sign-up and invoicing processes worked fine but didn't provide welcome help linking to learning resources, so the overall first impressions left me wishing for a more streamlined introduction. In general, it took longer than I expected to get up to speed and find what I needed comfortably, which slowed down my workflow. I hope future training onboarding is made easier and more central in the initial setup phase so less time is lost in searching for essential info like I experienced.