Took too long to explain the process clearly
I was really hoping to get a clear understanding of what WFHI offers before making any decisions. Unfortunately, the explanations I received seemed to take forever, and I spent quite a lot of time just trying to get basic details clarified. Some aspects of their software and training were mentioned only vaguely, and the sales agents sometimes used too much jargon rather than breaking things down in easy terms. I appreciate that software onboarding can be complex, but clarity is critical, and it was lacking in my experience. While I did get some answers eventually, it felt like a long back-and-forth, and time passed without a straightforward overview. The sign-up and invoicing processes were touched upon but not explained thoroughly early on. I also expected more insight into how their calling tools and database features would align with my daily working style, but this was unclear before purchase. On the brighter side, when I finally got the software and started using it, the interface was fairly easy to navigate. Still, better upfront communication would have saved me quite a bit of waiting and confusion.