Took too long to decide, will need help again next time
I was initially interested in purchasing the WFHI software and training but found the sign-up and payment steps confusing and unnecessarily slow. It took much longer than I expected to complete the entire process. Also, the pre-purchase explanations about how the software and database feature would fit into my workflow were not very clear, which left me uncertain about what I was committing to. Because of this, I feel I will need additional support or consultation the next time I consider buying similar services. The automatic updates and calling tools seemed promising but without adequate initial guidance, I wasn’t confident to use them effectively. Telephonic support is available, but by the time I contacted them, I felt frustrated. The invoicing was straightforward but overall the initial experience took more time than expected. In future, if I decide to purchase again, I will definitely seek help earlier in the process.