2 out of 52 of 5Verified customerSupport and communication
Took too long, left me unsure throughout
You promised support would be helpful and quick, but honestly, I didn’t feel confident by the end of it all. The calls to sort out the database syncing stretched longer than I expected, and the explanations weren’t always clear enough to make me comfortable using the system independently. The invoicing process was okay, but the sign-up part was slow and a bit confusing too. I needed to call multiple times, and each time I wasn’t sure if things were improving or just delaying. The priority assistance didn’t feel so priority to me. Please consider streamlining your support to build more confidence with users.