Took too long but at least onboarding was smooth
I expected to get going quicker with WFHI's software training and access setup, but it took quite a while before I could begin actually using the system effectively. The initial wait was longer than I anticipated; several steps in the onboarding flow stretched out without clear timing expectations. That delay was frustrating and made me question whether streamlined procedures might exist. However, once I was finally past the early stages, the onboarding support was actually pleasant and thorough. The training materials were comprehensive and the telephonic assistance helped me understand how to operate the dialer and connect with the database feature. I appreciated that the software updated automatically without manual intervention, ensuring I was working with the latest tools. Even the sign-up and invoicing process went smoothly in the end. The one highlight was definitely how well-guided the onboarding turned out to be, even if the overall timeframe before I could start was disappointing. I feel with more speed upfront, it could have been far better.