Took too long and left me frustrated
I waited a long time for support and communication before feeling confident about the software. Initially, I thought the telephonic assistance would help me sort out the setup and usage questions quickly, but the response times were slow and the answers sometimes unclear. It took several calls and emails before the issues I raised were addressed, and even then I was left uncertain about whether the software would meet my needs. There was a lack of clear guidance and the support team didn't provide proactive follow-up, which added to my frustration. The automatic updates also caused confusion since they changed some features unexpectedly, and support was not immediately available to explain these changes. Overall, the entire process felt sluggish and uncoordinated. By the time I received the help I needed, my confidence in the platform was diminished. I found the invoicing and payment straightforward but that only added to my irritation since I was eager to get started rather than stuck in back-and-forth communications. The drawn-out experience with support left me feeling quite dissatisfied despite the product’s potential.