Took too long and kept waiting

Took too long and kept waiting

I tried to get some initial info before buying the product, but every time I called or messaged, they made me wait for long periods. It felt like I had to repeat my questions several times to different people just to get a simple answer about the software features. The whole pre-purchase process was slower than I expected, and I was hoping for clearer explanations without so much delay. I understand these things happen, but it made me doubt if the support would be responsive when I needed real help later. I ended up feeling frustrated rather than assured.