Took Time To Handle What Went Wrong
The sales and pre-purchase process took longer than I expected because some things went wrong that weren’t handled immediately. I had questions that needed quick answers, but it felt like the response was slower than what I would have preferred. This added to the time taken before I could sign up and start training. The invoicing system was clear, but getting all the necessary information confirmed took a while due to these delays. That said, the software itself seemed fine once I finally started using it, and the training worked adequately for my needs. Support was somewhat hit or miss during the pre-purchase phase, which was frustrating because I was keen to get started quickly. Overall, the time to sort out initial issues meant I had to wait longer before getting fully on board, which was a downside. But once the process got going, things mostly smoothed out to an acceptable level, and I can say the product met my expectations once I was set up.