Took time to get started, but okay eventually
My overall impression is that it took longer than I expected to get fully going with the support and communication aspects. Initially, I felt a bit lost because responses were not as fast and sometimes I had to explain my issues repeatedly. The telephonic support did help, but the wait times and sometimes the lack of immediate solutions slowed down my start. On the other hand, once I got past the initial hiccups, things improved and the guidance became more steady and useful. The onboarding and training materials helped bridge some gaps, making it easier to figure things out at my own pace. So, while the initial experience was frustrating, eventually I am able to navigate better thanks to the assistance combined with self-exploration, but it could be smoother from the outset.