Took surprisingly long to get going after sign-up
My experience with the initial sales and pre-purchase process was more drawn out than I had anticipated. Although the sign-up itself was straightforward, getting access to the actual software and training took longer than I had hoped. After completing the billing and payment steps, I expected to start using the tools immediately. However, I had to wait for several calls and email exchanges before the onboarding flow was fully set up on my account. The steps for activating the dialer and database were not as quick as I expected, requiring multiple follow-ups with support. While the telephonic assistance was polite and willing to help, the delay between sign-up and full functionality was a bit frustrating given I was eager to dive in. This initial waiting period made me question the efficiency of the backend processes. Nevertheless, once I finally gained access to the software and training modules, I found them useful and relatively easy to navigate. The invoicing and payment tracking were also clear and well-organized, so the effort in getting started was worthwhile in the end. I hope they can speed up this initial phase for new customers like myself because the longer wait felt unnecessary and slightly discouraging when compared to the smooth process promised initially.