Took some waiting and repeating, but got there in the end
The sales process involved more repetition than I expected, with a few back-and-forth emails and calls to clarify certain points like database features and payment details. Sometimes it felt like the same questions were asked a couple of times, which slowed things down a bit. Waiting for responses was maybe the longest part, especially before getting full clarity on the sign-up and invoicing. Despite that, the staff remained patient and polite through all the exchanges. Balancing out the waiting and repetition was the fact they did eventually address all concerns thoroughly. I entered with some doubts but ended up feeling mostly satisfied once everything was sorted. It did take effort, though, which I wasn’t exactly hoping for going in, so the rating reflects that mix of mild frustration and overall acceptance.