Took some time to get through the onboarding
The training and onboarding provided a practical understanding of how the software functions, but the labels and wording felt inconsistent at points. Sometimes, the database terms were clear enough for me to organize my workflow, though other menu names confused me initially. It took a while to adjust to the calling tools and how they integrated with the automatic updates that appeared without much explanation. Sign-up was straightforward, and the invoicing process was easy enough. What I find helpful is that the support team is responsive when I call, though waiting times vary. The training does do the job overall but could be improved by refining the language to be more intuitive and standard. It wasn’t a seamless experience, yet after some effort, I was able to navigate the software fairly well. The onboarding took longer than I expected, but it provided a foundation to build from and use the features effectively moving forward.