Took some time but the support got me through it
I spent a fair while figuring out the support process when I ran into issues. Initially, it was slow going with a few back-and-forth calls before my questions about the dialer and database integration were fully addressed. However, the team's responses eventually became clearer and more actionable, which helped me work through the problems effectively. Alongside the training materials, the support helped me grasp how to manage the automatic updates and the billing interface. Despite the slow start, I felt more confident by the end of the process because I could rely on the guidance when it really mattered. The invoicing and payment steps took some patience but went smoothly in the final rounds. While I wish the whole support experience had been quicker, the end result met my needs reasonably well and I felt equipped to use the software going forward without much guesswork.