Took some time, but mostly well explained
The software access process was mostly straightforward and explanations provided during onboarding were helpful in setting up the database and calling features. I appreciated the clear instructions in the training modules, which helped me understand how to integrate the dialer with my existing workflow. However, I did find some aspects about automatic updates a bit unclear initially, which cost me some time figuring out how the updates might affect data processing. The invoicing system was easy to navigate, and payments were processed without hassle, which helped me stay focused on learning rather than admin tasks. Telephonic support was decent and available when I needed clarifications, though sometimes the wait time was longer than I expected. Overall, while the onboarding and software access took a bit longer than I had hoped, the quality of explanation and support made it worthwhile. I'm satisfied with the outcome, although there’s just a small room for clearer documentation on updates.