Took some time but found what I needed in the end
Hey, so honestly I was a bit frustrated at first because it took me a while to find exactly what I was looking for within the WFHI software especially on the training dashboards. I kept clicking through different menus because I wasn’t sure where the specific calling tool features lived. But after about 20-25 minutes of poking around and a quick call with support, it clicked and I found everything I needed. The database features are pretty handy once you get the hang of the layout and the dialer works well alongside it. I guess my main gripe is that the search within the platform could be a bit better to speed up my workflow but the support team really helped me out when I reached out. So if you’re like me and not super tech-savvy, just give yourself some time because it’s not the most intuitive at first, but once you’re in, it does what it promises!