Took some time but ended up feeling okay about it
My overall experience with sales and pre-purchase was a bit of a journey. Right at the start, I wasn’t convinced and felt unsure if this was the right fit for what I needed. The sales process felt a little slow and I had to be quite proactive in seeking answers about features and the onboarding flow. It took several calls and time spent going over the demos to really get comfortable with the scope of software access, the training that I would receive, and what I could expect from the support system. Gradually, I began to feel more certain as the automated updates and database features showed consistency, and the invoicing and payment steps were straightforward and transparent. By the end of my decision-making period, I had enough confidence about the day-to-day operational side to proceed, even if I was initially hesitant. It was not an immediate certainty; instead, confidence arrived with time, after understanding the nuances and taking some hands-on experience with the software environment. Overall, the length of time it took might not suit everyone, but it was necessary for me to feel comfortable.