Took some figuring out along the way
Initially, I found the interface of the database feature pretty straightforward and it helped manage contacts well, but when trying to use the dialer with the auto-dial settings, it wasn’t immediately obvious how to fully take advantage of those features. I ended up figuring out much of this on my own through trial and error rather than relying on the training sessions, which were useful but didn’t cover every nuance. The automatic updates happened quietly in the background, though at times I noted they changed something unexpectedly. So, it was a bit of both - solid software tools that worked once I adapted but some delay in getting things exactly right without extensive self-exploration.