Took some effort to adjust from my previous tool
Compared to other software I used before, the sales and pre-purchase process here required more patience and repeated attention. While the sign-up and invoicing were straightforward enough, I found myself spending extra time just understanding the labels and the various features being promoted. The initial presentation of the product felt somewhat generic and lacked the more tailored explanations I was used to elsewhere. However, the training did help clarify many aspects, even if it took a bit longer than I hoped to get used to the workflow. The calling tools and the dialer setup worked mostly well, although I occasionally found the response a bit sluggish at peak hours. Automatic updates arrived regularly but sometimes introduced small changes that required a bit of re-learning. Overall, while this software has potential, it took a noticeable effort to shift my workflow and get comfortable again. It was not frustrating, but I can’t say it was as smooth as some prior experiences. I think the process demands more initial investment to understand fully, more so than what I have used previously.