Took some effort, but probably less next time
Honestly, the whole sales and pre-purchase part took me longer than I expected, especially when I was signing up and trying to figure out the various plans and what each included. The onboarding flow was a bit dense, with lots of information to absorb, which sometimes felt overwhelming. The training videos helped clear up some confusion, though I had to replay parts a couple of times to get the hang of the dialer and calling tools properly. I imagine that next time I go through something similar — maybe a renewal or upgrade — I probably won’t need as much handholding or extra help because I’ll be more familiar with how things work. Still, at the start, it was a bit of trial and error to untangle how the database features fit into my daily workflow. I appreciate that the telephonic support was available when needed, even if they sometimes had to redirect me to written guides. Overall, it was a bit more effort than I thought, but I think the learning curve levels off fast enough that future interactions will definitely feel smoother.