Took some effort but nothing new for remote work tools
Using this training and onboarding was a bit of a mixed bag for me. I’ve used other remote workflow tools before, so some parts of the software felt familiar and easy to get up to speed with quickly, like the basics of the dialer and database features. But other aspects, especially the structure of the onboarding sessions, felt like they took more effort than I expected. The training content was fairly thorough but sometimes felt a bit slow or repetitive in places, which made keeping focused a bit difficult for me. Even so, I could see value in the way the automatic updates were handled confidently in the software without me needing to intervene. Compared to previous experiences, the telephonic support was decent and timely, though not necessarily outstanding. I found myself going back and forth between sessions and support calls a bit more than with tools I’ve worked with before. So while this isn’t a bad resource by any stretch, I wouldn’t call it a breeze or my favorite onboarding experience. It took some work and patience, but in the end, I got what I needed and was able to use the software effectively enough.