5 out of 55 of 5Verified purchaseTraining and onboarding
Took Real Effort, But They Didn’t Drop Me
One time during the onboarding, something went really wrong with connecting the dialer to my database, and it threw off my whole setup. I told the support team, and they went out of their way trying to sort it out with me over several calls. That effort stood out because otherwise, the routine parts went pretty smoothly. The training handled most things well, but when this snag came up, it required a lot of patience on both sides to finally get it fixed. I appreciate that they kept at it without brushing me off, even though it meant more time and effort. This made me feel the company valued helping customers beyond just the basics.