Took quite some time to understand labels properly
The sales and pre-purchase phase took longer than I expected mainly because the wording and labels used on the website and documentation were sometimes unclear. As someone who was trying to figure out what exactly was included in each package, I found some terminology confusing, which required me to spend extra time querying support and rereading the explanations. While the explanations I received were generally helpful, the initial jargon could have been simplified, which would have made the decision-making process smoother. Other aspects like sign-up and payment were straightforward once I got past the language barrier. I would recommend that the company consider revising some labels to be more user-friendly, reducing ambiguity. Overall, the time taken to fully grasp what I was agreeing to made me cautious, but I eventually felt comfortable proceeding after getting all the clarifications I needed.