Took quite some time to get fully comfortable
The onboarding and training process had mixed effects for me. On one hand, the initial video tutorials were well-organized and covered the core software features thoroughly. I was able to understand how the dialer and database functions worked together after following along with the sessions. But on the other hand, it definitely took longer than I expected to feel fully comfortable navigating the entire platform independently. Certain parts, like setting up the automatic updates and using the reporting tools, were a bit confusing during my first week. I ended up contacting telephonic support for some clarifications, which was helpful but added to the time needed. Given this, I would likely need to revisit some training materials or ask for help again in the future when new features roll out or if I take on more advanced workflow setups. So while the training did the job overall, the time it required was more than I initially anticipated.