Took quite some time to fit the software into my actual work hours
Using the software during my real work hours was more time-consuming than I had hoped. The initial setup needed thorough attention, and adjusting the database and dialer to match my working pattern turned out to be a lengthy task. It did not quite reflect the flexible hours I actually work, and some features were more rigid than expected. I did appreciate the automatic updates which tried to fix bugs or improve user experience, yet those didn’t save much time from the beginning. I found myself spending more time than I wanted on navigating the software than on the actual remote workflows I perform. Telephonic support was available but didn't speed up the adaptation, since I had to explain my specific timetable challenges every time. The signup and payment process was fairly straightforward, which was the one positive in this experience. Despite putting in the hours, the fit between my actual workflow times and this software wasn’t ideal, and it took away time I would have preferred to use otherwise.