Took quite some time getting the help I needed
Hey, so I wanted to chat real quick about my experience with WFHI support. Honestly, it took quite a bit of time before I got what I was looking for, which was kinda frustrating. I reached out multiple times and felt like I was being asked the same questions again and again. The reps were nice and all, but this repetition just made the whole process drag for a while. At times I was left waiting on hold longer than I expected, which wasn't ideal when I was trying to get work done. On the plus side, when they did provide solutions, those actually helped and I could get the dialer and database usage sorted out eventually. Their automatic updates came through smoothly too, so that part went well. But yeah, all in all the time it took to get effective support was longer than I would have liked. Hopefully next time things move faster. Just a heads up if you’re someone who needs quick responses for your remote workflow stuff.