Took quite some effort to get help when things went wrong
The training and onboarding process was okay up to a point, but when I hit a glitch with the dialer setup, things got a bit frustrating. I thought the help provided might be quicker or more straightforward, but it took longer than expected before I got useful guidance. It wasn’t a major disaster, but it did require more proactive effort on my part to figure out the issue, including multiple calls to support. The materials seemed less useful when the problem was more technical rather than conceptual. That said, the actual software once set up fine itself performed well, so the issue was more about support and troubleshooting during onboarding than the software functionality. I suppose the experience gave me insight into the system’s flexibility, but it was a bit of a slog to reach that point. Overall, worthwhile but slightly more help earlier on would have saved time.