Took quite some effort to feel confident
The process before purchase took more time and effort than I expected. Honestly, I had hoped the steps would be smoother and clearer, but I found myself going back and forth between sales info and the onboarding resources multiple times. I wasn’t sure at first if the software’s features, especially the calling tools and database options, matched what I needed. It made me feel less confident about committing. I kept trying to clarify things with support, which helped somewhat but also added to the back and forth. By the end, I did feel more sure and was relieved to complete sign-up and receive invoices without issues. But the effort it took to get there felt like more than it should have been. I think improving initial communication and maybe simplifying pre-purchase steps would save future customers some time and doubt.